Shipping policy
At JRay Health and Fitness, we are committed to providing you with high-quality proteins and nutrition products to support your health and fitness journey. To ensure a smooth and transparent shopping experience, please take a moment to review our shipping policy.
Contact Information:
- Phone: 817-995-0954
- Email: support@jraycoaching.com
- Store Name: JRay Health and Fitness
- Billing Information: JRay Coaching LLC, 14 Enchanted Ct, Grand Prairie, Texas 76063, United States
Order Processing:
- Orders are typically processed within 1-2 business days of receiving payment.
- Orders placed on weekends or holidays may be processed on the next business day.
- You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Methods: We offer the following shipping methods:
-
Standard Shipping:
- Estimated delivery time: 5-7 business days.
- Shipping cost may vary based on the weight and destination of the package.
-
Expedited Shipping:
- Estimated delivery time: 2-3 business days.
- Additional charges apply for expedited shipping.
Shipping Destinations:
- We currently ship to addresses within the United States.
Shipping Confirmation:
- You will receive a confirmation email with a tracking number as soon as your order has been shipped.
- You can use the tracking number to monitor the status of your shipment through the carrier's website.
Free Shipping:
- Occasionally, we may offer free shipping promotions. Check our website or subscribe to our newsletter to stay updated on our latest offers.
Lost or Damaged Shipments:
- In the unlikely event that your shipment is lost or damaged during transit, please contact us immediately at support@jraycoaching.com, and we will assist you in resolving the issue.
Returns and Refunds:
- Please refer to our "Return Policy" for information on returns and refunds.
Shipping policy updates:
- We may update our shipping policy from time to time. Any changes will be posted on our website, and the date of the last update will be revised at the top of this page.
If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us at support@jraycoaching.com or call us at 817-995-0954. We are here to assist you in any way we can.
Thank you for choosing JRay Health and Fitness for your nutrition and protein needs. We appreciate your trust in us to deliver top-quality products to support your health and fitness goals.